FAQ
PRODUCT QUESTIONS
1.Is Quico Brew The Breathing Infuser safe to use？
Quico Brew The Breathing Infuser has passed and complies with the testing of international professional certification. Environmentally friendly materials are used to ensure users’ safety. Regulation (EC) No. 1935/2004 for materials in contact with foodstuffs. U.S. FDA 21 CFR,
report number: (9320)232-0859 & (9320)232-0863.
2.Can I add instant powder/tap water/hot water into The Breathing Infuser？
The suggested water temperature for the infuser is 4℃-85℃, yet it is NOT intended for any instant powdered drink as ingredients. It is not recommended to use liquids other than drinking water for brewing
3.Can I use the dishwasher for cleaning accessories？
All the accessories are dishwasher-safe except the Control Unit.
Wipe the Control Unit with clean cloth.
4.How to adjust water and strength for various drinks？
You can adjust the water to your personal taste, just be sure not to exceed the designated water line in the Drinking Cup. You can adjust 2/4/8 strength through the Control Unit.
You can opt for 2 brewing cycles for a stronger taste.
5.Can I put The Breathing Infuser straight into the bag？
The Infuser comes with a simple and leak-proof design.
If there is food in the cup, it can only be placed upright.
6.How long does it take to charge The Breathing Infuser？
The Infuser does not have a charging function.
7.Any retail stores available?
Customers can now visit our partners' store. Shop details -
Hong Kong
Encore (QUICO BREW ONLY)
Shop 234-235, Wan Chai Computer Centre, Southorn Centre, Wanchai, Hong Kong
Business Hours: Monday - Sunday 12:00-20:30
Shampoo.hk (Hair styler/Ionic Brush ONLY)
Shop A, G/F, Hillier Building, 273-277 Queen's Road Central, Sheung Wan
Business Hours: Monday - Sunday 12:00-20:30
Shop 8A, G/F, Eastway Towers, 59-99 Shau Kei Wan Main Street, Shau Kei Wan
Business Hours: Monday - Sunday 12:00-20:30
Kowloon
Wildholics (QUICO BREW ONLY)
Room 605, Block B, Hoi Luen Industrial Centre, 55 Hoi Yuen Road, Kwun Tong
Business Hours: Monday - Friday 12:00-20:00 ; Saturday 12:00-19:00
GQOG
Shop 201-203, 2/F, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong
Business Hours: Monday - Friday 12:00-20:00 ; Saturday - Sunday 11:00-20:00
LCX Xplus
Level 3, Ocean Terminal, Harbour City, Tsim Sha Tsui
Business Hours: Monday - Sunday 10:00-20:00
Shampoo.hk (Hairstyler/Ionic Brush ONLY)
Unit C, 1/F, Ko's House 577 Nathan Road, Mong Kok
Business Hours: Monday - Saturday 13:00-20:00
Ideal Digital
Shop 206-207, 229-230 Sim City, 47-51 Shan Tung Street, Mong Kok
Business Hours: Monday - Sunday 12:30-22:00
New Territories
Encore (QUICO BREW ONLY)
Shop 581, 5/F, Metroplaza, 223 Hing Fong Road, Kwai Chung, New Territories
Business Hours: Monday - Sunday 11:30-20:00
yOURS Life Concept Store
Shop 2053-2055, 2/F, OP Mall, 100 Tai Ho Road, Tsuen Wan, New Territories
Business Hours: Monday - Friday 12:00-23:00 ; Saturday - Sunday 11:00-23:00
AMOMENT Store
M-27, V City, 83 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories
Business Hours: Monday - Sunday 12:00-22:00
Amoment Beauty
Shop G15, G/F, Park Central, Tseung Kwan O
Business Hours: Monday - Sunday 12:00-21:00
Shampoo.hk (Hair styler/Ionic Brush ONLY)
Shop 406B, 4/F, The LOHAS, Tseung Kwan O
Business Hours: Monday - Sunday 12:00-20:30
TECHNICAL QUESTIONS
1.Can I adjust the strength option during the brewing process？
Yes. Select 2/4/8 options on the Control Unit, change the program immediately after selection.
(no need to press ‘start’)
2.How can I know the brewing is complete？
The brewing is complete when the LED indicator on the Control Unit changes from solid to blinking.
3.No response of LED Indicator, the brewing process cannot begin？
Check the USB plug in and the power adapter.
4.LED Indicator is blinking but the process cannot begin？
LED indicator will be solid at the start of the brewing process.
If it is blinking, press the ‘Start’ button again.
5. LED Indicator is solid, but the process cannot begin？
Please refer to the following settings for solutions.
- Make sure all accessories are secure, all logos are aligned.
- Check if the gasket seal of the Control Unit is missing.
- Check if the Siphon Tube is clogged.
- Check if the density of the materials in the Ingredient Basket is too high,
causing the Basket Holder to loosen.
- If you use tea bags, check if the tea bags are stuck on the screw.
6.There are bubbles coming out of the Drinking Cup？
Some ingredients produce a small amount of bubbles, which is normal.
In case of excessive bubbles, please refer to the following settings for solutions.
- Secure the Drinking Cup.
- Check if the water has exceeded the line.
- Make sure the gasket seal in the Basket Holder is dry.
- Unplug the USB after one complete cycle, reduce the water and try again.
7.How can I take out the Breathing Infuser from the packaging?
The packaging will be secure, for safety reasons and to protect the outer material.
As long as you press the plastic next to it when taking it out, you can easily take out the infuser.
The product will receive a 1 year full warranty provided by Quico Brew.
For details, please refer to terms and conditions.
If you have any enquiries, please contact us by email at cs@jointstar.com.hk
FAQ
PRODUCT QUESTIONS
1.Is Quico Brew The Breathing Infuser safe to use？
Quico Brew The Breathing Infuser has passed and complies with the testing of international professional certification. Environmentally friendly materials are used to ensure users’ safety. Regulation (EC) No. 1935/2004 for materials in contact with foodstuffs. U.S. FDA 21 CFR,
report number: (9320)232-0859 & (9320)232-0863.
2.Can I add instant powder/ tap water/ hot water into The Breathing Infuser？
The suggested water temperature for the infuser is 4℃-85℃, yet it is NOT intended for any instant powdered drink as ingredients. It is not recommended to use liquids other than drinking water for brewing
3.Can I use the dishwasher for cleaning accessories？
All the accessories are dishwasher-safe except the Control Unit.
Wipe the Control Unit with clean cloth.
4.How to adjust water and strength for various drinks？
You can adjust the water to your personal taste, just be sure not to exceed the designated water line in the Drinking Cup. You can adjust 2/4/8 strength through the Control Unit.
You can opt for 2 brewing cycles for a stronger taste.
5.Can I put The Breathing Infuser straight into the bag？
The Infuser comes with a simple and leak-proof design.
If there is food in the cup, it can only be placed upright.
6.How long does it take to charge The Breathing Infuser？
The Infuser does not have a charging function.
7.Any retail stores available?
Customers can now visit our partners' store. Shop details -
Hong Kong
Encore (QUICO BREW ONLY)
Shop 234-235, Wan Chai Computer Centre, Southorn Centre, Wanchai, Hong Kong
Business Hours: Monday - Sunday 12:00-20:30
Shampoo.hk (Hairstyler/Brush ONLY)
Shop A, G/F, Hillier Building, 273-277 Queen's Road Central, Sheung Wan
Business Hours: Monday - Sunday 12:00-20:30
Shop 8A, G/F, Eastway Towers, 59-99 Shau Kei Wan Main Street, Shau Kei Wan
Business Hours: Monday - Sunday 12:00-20:30
Kowloon
Wildholics (QUICO BREW ONLY)
Room 605, Block B, Hoi Luen Industrial Centre, 55 Hoi Yuen Road, Kwun Tong
Business Hours: Monday - Friday 12:00-20:00 ; Saturday 12:00-19:00
GQOG
Shop 201-203, 2/F, K11 Art Mall, 18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong
Business Hours: Monday - Friday 12:00-20:00 ; Saturday - Sunday 11:00-20:00
LCX Xplus
Level 3, Ocean Terminal, Harbour City, Tsim Sha Tsui
Business Hours: Monday - Sunday 10:00-20:00
Shampoo.hk (Hairstyler/Brush ONLY)
Unit C, 1/F, Ko's House 577 Nathan Road, Mong Kok
Business Hours: Monday - Saturday 13:00-20:00
Ideal Digital
Shop 206-207, 229-230 Sim City, 47-51 Shan Tung Street, Mong Kok
Business Hours: Monday - Sunday 12:30-22:00
New Territories
Encore (QUICO BREW ONLY)
Shop 581, 5/F, Metroplaza, 223 Hing Fong Road, Kwai Chung, New Territories
Business Hours: Monday - Sunday 11:30-20:00
yOURS Life Concept Store
Shop 2053-2055, 2/F, OP Mall, 100 Tai Ho Road, Tsuen Wan, New Territories
Business Hours: Monday - Friday 12:00-23:00 ; Saturday - Sunday 11:00-23:00
AMOMENT Store
M-27, V City, 83 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Territories
Business Hours: Monday - Sunday 12:00-22:00
Amoment Beauty
Shop G15, G/F, Park Central, Tseung Kwan O
Business Hours: Monday - Sunday 12:00-21:00
Shampoo.hk (Hairstyler/Brush ONLY)
Shop 406B, 4/F, The LOHAS, Tseung Kwan O
Business Hours: Monday - Sunday 12:00-20:30
TECHNICAL QUESTIONS
1.Can I adjust the strength option during the brewing process？
Yes. Select 2/4/8 options on the Control Unit, change the program immediately after selection.
(no need to press ‘start’)
2.How can I know the brewing is complete？
The brewing is complete when the LED indicator on the Control Unit changes from solid to blinking.
3.No response of LED Indicator, the brewing process cannot begin？
Check the USB plug in and the power adapter.
4.LED Indicator is blinking but the process cannot begin？
LED indicator will be solid at the start of the brewing process.
If it is blinking, press the ‘Start’ button again.
5.LED Indicator is solid, but the process cannot begin？
Please refer to the following settings for solutions.
- Make sure all accessories are secure, all logos are aligned.
- Check if the gasket seal of the Control Unit is missing.
- Check if the Siphon Tube is clogged.
- Check if the density of the materials in the Ingredient Basket is too high,
causing the Basket Holder to loosen.
- If you use tea bags, check if the tea bags are stuck on the screw.
6.There are bubbles coming out of the Drinking Cup？
Some ingredients produce a small amount of bubbles, which is normal.
In case of excessive bubbles, please refer to the following settings for solutions.
- Secure the Drinking Cup.
- Check if the water has exceeded the line.
- Make sure the gasket seal in the Basket Holder is dry.
- Unplug the USB after one complete cycle, reduce the water and try again.
7.How can I take out the Breathing Infuser from the packaging？
The packaging will be secure, for safety reasons and to protect the outer material.
As long as you press the plastic next to it when taking it out, you can easily take out the infuser.
The product will receive a 1 year full warranty provided by Quicobrew.
For details, please refer to terms and conditions.
If you have any enquiries, please contact us by email at cs@jointstar.com.hk