FAQ

PRODUCT QUESTIONS

1.Is Quico Brew The Breathing Infuser safe to use？

Quico Brew The Breathing Infuser has passed and complies with the testing of international professional certification. Environmentally friendly materials are used to ensure users’ safety. Regulation (EC) No. 1935/2004 for materials in contact with foodstuffs. U.S. FDA 21 CFR,

report number: (9320)232-0859 & (9320)232-0863.

2.Can I add instant powder/tap water/hot water into The Breathing Infuser？

The suggested water temperature for the infuser is 4℃-85℃, yet it is NOT intended for any instant powdered drink as ingredients. It is not recommended to use liquids other than drinking water for brewing

3.Can I use the dishwasher for cleaning accessories？

All the accessories are dishwasher-safe except the Control Unit.

Wipe the Control Unit with clean cloth.

4.How to adjust water and strength for various drinks？

You can adjust the water to your personal taste, just be sure not to exceed the designated water line in the Drinking Cup. You can adjust 2/4/8 strength through the Control Unit.

You can opt for 2 brewing cycles for a stronger taste.

5.Can I put The Breathing Infuser straight into the bag？

The Infuser comes with a simple and leak-proof design.

If there is food in the cup, it can only be placed upright.

6.How long does it take to charge The Breathing Infuser？

The Infuser does not have a charging function.

7.Any retail stores available?

Customers can now visit our partners' store. Shop details -

yOURS Life Concept Store

Shop 2053-2055, 2/F, OP Mall, 100 Tai Ho Road, Tsuen Wan, New Territories

Business Hours: Monday - Friday 12:00-23:00 ; Saturday - Sunday 11:00-23:00

AMOMENT Store

M-27, V City, 83 Tuen Mun Heung Sze Wui Road, Tuen Mun, New Teritories

Business Hours: Monday - Sunday 12:00-22:00

TECHNICAL QUESTIONS

1.Can I adjust the strength option during the brewing process？

Yes. Select 2/4/8 options on the Control Unit, change the program immediately after selection.

(no need to press ‘start’)

2.How can I know the brewing is complete？

The brewing is complete when the LED indicator on the Control Unit changes from solid to blinking.

3.No response of LED Indicator, the brewing process cannot begin？

Check the USB plug in and the power adapter.

4.LED Indicator is blinking but the process cannot begin？

LED indicator will be solid at the start of the brewing process.

If it is blinking, press the ‘Start’ button again.

5. LED Indicator is solid, but the process cannot begin？

Please refer to the following settings for solutions.

- Make sure all accessories are secure, all logos are aligned.

- Check if the gasket seal of the Control Unit is missing.

- Check if the Siphon Tube is clogged.

- Check if the density of the materials in the Ingredient Basket is too high,

causing the Basket Holder to loosen.

- If you use tea bags, check if the tea bags are stuck on the screw.

6.There are bubbles coming out of the Drinking Cup？

Some ingredients produce a small amount of bubbles, which is normal.

In case of excessive bubbles, please refer to the following settings for solutions.

- Secure the Drinking Cup.

- Check if the water has exceeded the line.

- Make sure the gasket seal in the Basket Holder is dry.

- Unplug the USB after one complete cycle, reduce the water and try again.

7.How can I take out the Breathing Infuser from the packaging?

The packaging will be secure, for safety reasons and to protect the outer material.

As long as you press the plastic next to it when taking it out, you can easily take out the infuser.

The product will receive a 1 year full warranty provided by Quico Brew.

For details, please refer to terms and conditions.

If you have any enquiries, please contact us by email at cs@jointstar.com.hk

FAQ